Privacy Policy

1. Introduction

Jigsaw Conferences Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website events.jigsawconferences.co.uk(the "Site").

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our registered address is: Jigsaw Conferences Ltd, United Kingdom.

2. Information We Collect

Personal Data You Provide:

• Contact Information: Name, email address, phone number when you enquire about events or accommodation
• Event Preferences: Events you're interested in, calendar subscriptions, sector preferences
• Referral Program Data: If you participate in our Event Boost referral program
• Communication Data: Messages you send to us via contact forms

Data Collected Automatically:

• Usage Data: Pages visited, time on site, click patterns (only with your consent)
• Device Information: Browser type, operating system, IP address
• Cookies: See our Cookie Policy for details

3. How We Use Your Information

We use your personal data for the following purposes:

• To respond to your enquiries about events and accommodation
• To send you calendar updates for events you've subscribed to
• To manage your participation in referral programs
• To improve our website and services (with your consent)
• To send marketing communications (only with your explicit consent)
• To comply with legal obligations

4. Legal Basis for Processing

We process your data based on:

• Consent: For marketing emails, analytics cookies, and personalization
• Contractual Necessity: To provide services you've requested (e.g., accommodation enquiries)
• Legitimate Interests: To improve our services and prevent fraud
• Legal Obligation: To comply with applicable laws

5. Who We Share Your Data With

We may share your personal data with:

• Hotels & Venues: When you request accommodation quotes
• Event Organisers: When you enquire about specific events
• Service Providers: Email services (Microsoft 365), analytics (Google Analytics 4 with consent)
• Legal Authorities: If required by law

We do not sell your personal data to third parties.

6. Your Rights Under GDPR

You have the following rights regarding your personal data:

7. Data Retention

We retain your personal data for:

• Enquiry Data: 2 years from your last interaction
• Calendar Subscriptions: Until you unsubscribe
• Referral Program Data: 3 years after the event
• Analytics Data: 14 months (anonymized after 2 months)

8. International Data Transfers

Your data may be processed by service providers outside the UK/EEA. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK ICO, or the service provider is certified under an approved transfer mechanism.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption in transit (HTTPS), secure data storage, access controls, and regular security assessments.

10. Cookies

We use cookies to enhance your experience. You can manage your cookie preferences at any time using the cookie settings panel on our website.

11. Contact Us

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.